Acceptance of your order is on the understanding that you have read, understood and agree to the Terms and Conditions detailed below. Each order or acceptance of a quotation for goods by the customer from Hartwood Timber shall be deemed to be an offer by the customer to buy goods subject to these conditions. If you require further clarification please contact us.
Application of Terms
These Terms and Conditions apply to all orders placed with Hartwood Timber.
No order placed by the customer shall be deemed to be accepted by Hartwood Timber until a written acknowledgement of order is issued by Hartwood Timber. The customer shall ensure that the terms of its order and any applicable specification are complete and accurate.
Prices and Payment
Hartwood Timber reserves the right to revise prices and details at any time without notice. However, we will not increase a price which has been confirmed on a written acknowledgement of order.
If a product (or products) is listed at an incorrect price due to a typographical or online error, we have the right to refuse or cancel any orders placed.
We will not accept any order until funds have been received in full and a clear balance is evident. Once payment is received, we will confirm acceptance of your order in a written acknowledgment of order by e-mail or post. Whether or not you receive an e-mail, our acceptance of your order will create a legally binding contract between us. Items are subject to availability. We reserve the right not to supply customers at our discretion.
Delivery charges are an additional cost and clearly displayed in your shopping basket at the time of placing your order. Prices and delivery charges displayed are valid and effective only for Mainland deliveries in the United Kingdom.
Credit and Debit Card Payments
All prices are shown in British Pounds Sterling and include VAT. All major credit and debit cards are accepted via Paypal or over the telephone. No additional transaction fees will be charged. The total amount you pay is the same, regardless of the payment method. The Merchant name ‘Hartwood Timber’ or ‘HartwoodT’ will appear on your credit/debit card statement.
Specification and Colour
Photographic images on our site depicting kitchen worktops, tables, oils are for guidance only and colour representation will depend upon the equipment being used to view the images. Images on our site will not form part of the Contract and this is not a sale by sample.
Please note that Timber is a natural product and variations in colour and grain can, and will, occur. All timbers will change colour and darken over the lifetime fo the product.
We observe the terms of the Consumer Protection (Distance Selling) Regulations 2000 (Distance Selling Regulations). However, for the avoidance of doubt cancellation rights are not applicable to any bespoke work or made to order goods. This includes all made to measure shelves.
For all non-bespoke goods (finishing oils, supporting brackets etc) you will be entitled to cancel the contract within seven working days after receiving the goods providing the goods have not been used in any way. If you intend to cancel the contract you must inform us in writing that you intend to do so. If the contract is cancelled, you will be responsible for returning the goods to us (together with the original packaging) at your own expense.
You are under a statutory duty to take reasonable care of the goods throughout the period of cancellation and return the goods in the same state as received.
Returns and Refunds Policy
If any product is delivered in error through the fault of Hartwood Timber we will collect the item and replace them with the correct item as soon as possible.
In the event that the customer falls outside the scope of the Distance Selling Regulations (dealing as a business or ordering bespoke goods), replacing items if incorrect due to an error made by the customer is left to the absolute discretion of Hartwood Timber. If it is agreed to replace a product/s, the customer will be charged a full collection & re-delivery fee and minimum restock fee of 15%, and not more than 25%, of the price of goods.
Goods must be returned to Hartwood Timber in their original packaging and received in the same perfect condition as at date of dispatch from the Company’s warehouse. Any credit will be determined following examination of the goods on their return.
We will always endeavor to deliver goods on time, as specified when ordering. However, under no circumstances will we give a refund if your delivery is late for any reason.
All delivered goods must be signed for as ‘UNCHECKED’ at the time of delivery. Deliveries must be thoroughly inspected immediately and any defects, damage or shortfalls must be reported to Hartwood Timber within 24 hours of the delivery. After this period, we cannot claim compensation from our couriers, so we cannot compensate you. After 24hrs of receipt of delivery Hartwood Timber will not be held responsible for damaged or unsatisfactory goods.
We do not provide any form of compensation if your shelves are delivered damaged. If damaged and not satisfactory for use, we will replace them at the earliest possible convenient date.
We are not responsible for any losses incurred for late delivery.
Risk and Title on Delivery
All our products are delivered by a third-party courier company. All courier company firms state that deliveries will only be unloaded by the driver to a convenient and accessible ground-floor location.
The courier’s delivery docket must always be signed for as ‘GOODS UNCHECKED’ or ‘GOODS UNEXAMINED’. If there is obvious damage to either the product OR the packaging ‘GOODS DAMAGED’ must be noted on the courier’s delivery docket. If these strict rules are not adhered to then the risk in the goods is passed to you at the point and time of acceptance of delivery and no claims with regard to carrier damaged items can be entertained by the company.
Any shortfalls must be additionally noted on the delivery docket as ‘ITEMS UNDELIVERED’. We insure our deliveries for ‘carrier loss and damage’ and as long as the delivery note has been signed accordingly, and we are notified within 24hrs, we will repair or replace the damaged or missing items at our earliest convenience.
All goods must be thoroughly inspected immediately and any defects, damage or shortfalls must be reported by written notice directly to Hartwood Timber by email within 24 hours of receipt of delivery. Hartwood Timber must be given a reasonable opportunity, after receiving the notice, to examine the goods. If requested by Hartwood Timber, you must return the goods to our place of business for inspection.
After this period any damage will be deemed to have occurred after receipt of delivery. This does not affect your statutory rights as a consumer.
Orders will be delivered during normal working hours (Monday-Friday 8AM-6PM). Saturday deliveries can only be arranged by prior agreement and for an additional charge (Please call us for details). Delivery dates and times specified by us are given in good faith but are approximate only.
Delay due to any circumstances shall not entitle the customer to cancel any order or refuse to accept delivery. We strongly advise that any carpenters or fitters are not booked until the goods have been delivered and inspected for damage. No compensation is provided in any way for late deliveries by either Hartwood Timber or the Courier Company concerned.
If no dates for delivery are specified, delivery shall be within a reasonable time. Updates on the progress and dispatch of your order will be provided via electronic notifications.
If for any reason you fail to accept delivery of any of the goods when they are ready for delivery, or our couriers are unable to deliver the goods on time because you have not provided appropriate instructions, documents or authorization, or if access to your property is not available to us:
(a) risk in the goods shall pass to you;
(b) the goods shall be deemed to have been delivered; and
(c) Hartwood Timber may store the goods until delivery, whereupon you shall be liable for all related costs and expenses (including, without limitation, storage and insurance).
An alternative delivery date will be specified by Hartwood Timber and if no alternative delivery date is specified it shall be within a reasonable time.
Goods will not be left without a valid. If no one is present at the premises to accept or sign for the delivery then the full, unsubsidised cost of re-delivery may be charged to you before re-delivery can commence.
In the event that goods are to be returned to Hartwood Timber, all items must be repacked securely using the existing packaging, stored safely and made available for collection.
Hartwood Timber may deliver goods by separate installments. Each separate installment shall be invoiced and paid for in accordance with the provisions of these terms and conditions. Each installment shall be a separate contract and no cancellation or termination of any one contract relating to an installment shall entitle you to repudiate or cancel any other contract or installment.
Hartwood Timber shall not be liable where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, lock outs, strikes, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Hartwood Timber.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
All of the above terms and conditions shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
The contract constitutes the whole agreement between the parties and supersedes all previous agreements between the parties relating to its subject matter.
Each party acknowledges that, in entering into the contract, it has not relied on, and shall have no right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) (other than for breach of contract), as expressly provided in the contract.
Nothing in this condition shall limit or exclude any liability for fraud.