At Hartwood Timber, we pride ourselves on maintaining strong relationships with our customers, which includes upholding our commitment to clear and transparent communication. Recently, we became aware of an issue within our customer review system that has led to some unintended emails being sent to a number of our customers. We would like to provide an explanation for this occurrence, assure you that your personal information has not been compromised, and outline the steps we are taking to prevent similar issues in the future.
The Issue:
A technical error within our customer review system has resulted in the automated dispatch of unsolicited emails to some of our valued customers. We understand that receiving these emails can cause frustration and concern, and we want to assure you that we are taking this issue seriously.
Data Security:
We want to emphasise that this incident is limited to the automated emails and has not compromised any payment information or sensitive personal data. We take the privacy and security of your information very seriously, and we have implemented robust measures to protect your data.
Resolution and Preventive Measures:
Our team is working diligently to rectify the issue with the review system and to prevent similar occurrences in the future. You may safely ignore the unwanted emails, as they do not require any action on your part. In the meantime, we are reviewing our internal processes to ensure that our communication systems are operating optimally, and we are reinforcing our commitment to data security and customer satisfaction.
We would like to extend our sincerest apologies for any inconvenience or concern caused by these emails. Your trust in Hartwood Timber is of the utmost importance to us, and we appreciate your understanding as we address this issue. If you have any questions or require further clarification, please do not hesitate to contact our customer support team at sales@hartwoodtimber.co.uk. We are here to help and are committed to providing exceptional service.
At Hartwood Timber, we value the relationships we have built with our customers and remain dedicated to upholding the highest standards of service and communication. We thank you for your continued trust and support, and we look forward to providing you with quality products and services in the future.
